OneGrill 1 Year No Hassle Warranty
All products manufactured for or by OneGrill, carry a 1 Year Warranty against material defects and or workmanship from the date of purchase. We will, at our discretion, repair or replace the defective item within that warranty period at no charge to the customer including shipping required to return the product to you (excludes international orders); shipment of item to OneGrill is at the burden of the buyer. Products which OneGrill does not manufacture or have manufactured specifically for us shall carry the full manufacturer's warranty if that warranty exceeds our own. We may at our discretion improve upon or extend that warranty to meet our quality and customer service guidelines. We also reserve the right to discontinue any product we feel does not meet our quality requirements. Every attempt will be made to offer another item which performs a similar function and with better quality. All products are specifically intended for use in conjunction with outdoor grills or other outdoor cooking appliances that require the use of rotisseries or rotisserie components for the purpose of cooking food.
**Product Finishes: We warrant all OneGrill Products against complete corrosion perforation or rust through for a time period of 1 year. Many OneGrill Products feature chrome plating, bare carbon steel, and/or painted surfaces as a cost effective alternative to stainless steel for homeowner applications. These products are plated and/or painted using industry best methods. Please be advised that with proper care, cleaning, and storage these finishes will provide a lifetime of usable service. Surface rust and pitting is considered normal and expected performance for chrome plated, painted, and bare carbon steel products if proper maintenance is not performed. Long life and avoidance of corrosion can be attained by proper care and storage of your rotisserie cooking utensils. We recommend for the aforementioned materials that clean-up occur immediately after utility. Only soft bristle brushes and/or cleaning pads should be employed with mild non-lemon based dish detergents. Avoid harsh chemicals and metal bristle brushes for best finish performance. Discoloration will occur with extended use. This is completely normal and will not affect utility performance over the life of the product. Stainless steel products will not exhibit any rusting or corrosion unless local water sources used for cleaning contains rust or cleaning utensils are employed that contain carbon steel. As stainless steel products are not plated, they will exhibit surface discoloration and absorption. This is completely normal behavior and will in no way affect the utility of the product. For cleaning purposes stainless steel can tolerate harsher chemicals than alternate finishes; only use chemicals intended for cleaning stainless steel that is approved for food exposure or mild dish detergent.
**Motors and Electrical Devices: All OneGrill Rotisserie Motors and AC/DC adapters should be used with the same reasonable care as any household electrical device. All OneGrill electrical devices should be stored in a dry, weatherproof location when not in use to avoid premature failure and to protect you as the user from electrical shock when in use. During use all OneGrill Rotisserie Motors and AC/DC adapters can be subjected to brief periods of light precipitation; heavy rains should be avoided for the protection of the motor and/or AC/DC adapter and you the user. OneGrill Electrical products that exhibit excessive water damage are not covered under the 1 year No Hassle Warranty. Excessive heat exposure should be avoided for maximum performance and extended life of your rotisserie motor. Never leave a rotisserie motor attached when not in use to avoid excessive heat sinking during high heat grill cleaning sessions. All electrical devices should be mounted using appropriate brackets to ensure extended performance and life; please follow all recommendations for motor offset or employ heat shielding to avoid premature failure due to heat.